Published: 2012/05/23
GoogaMooga Offers Extra Mooga Refunds

The promoters of this weekend’s Great GoogaMooga Festival are now offering refunds to attendees who purchased the Extra Mooga VIP tickets. This news comes following reports of food shortages and excessive lines during the festival’s opening day on Saturday. As a statement posted to the festival’s website reads:
Dear Friend:
We promised you a terrific Extra Mooga experience this past weekend and we didn’t deliver, particularly in providing an adequate amount of food and beverage on Saturday. We’re very sorry if we disappointed you.
To officially extend our apology, we’re offering you a 100% refund of your Extra Mooga ticket price, including handling fees.
If you’d like a refund, please email your request within 30 days to refunds@googamooga.com. Make sure to include the email address you used to make your initial purchase. You’ll receive a refund to the credit card you used for your purchase within approximately 10-14 days of the date of your request. We’ll inform you by email when your refund has been processed.
If you paid in cash, please email us from the address you gave us when you purchased your ticket and give us a mailing address for your refund check.
When developing The Great GoogaMooga, we envisioned Extra Mooga as an outstanding all-inclusive, premium experience, with top-tier programming and lots of great food and drink. We were also excited to shine the spotlight on this magical part of Prospect Park, one of the City’s great treasures.
Our intentions were good, but our execution came up short in several areas. As we continue to evaluate what went wrong, your feedback is important to us. We’ve set up a special address for your comments—ExtraMoogaFeedback@googamooga.com
At Superfly Presents and GoogaMooga, we pride ourselves in creating great experiences—and exceeding expectations—and we sincerely hate to disappoint and under-deliver. We’re in this for the long haul and are committed to building a great, iconic food festival for New York. We hope you’ll look past this year’s mistakes and join us at next year’s Great GoogaMooga festival.
Sincerely,
Jonathan Mayers, Rick Farman, Rich Goodstone & Kerry Black
Co-Founders, Superfly Presents & GoogaMooga
Peter Shapiro
Co-Founder, GoogaMooga
PS: We promised a portion of each paid ticket would go to support the Prospect Park Alliance. Although we will refund your purchase price in full, rest assured that we are still following through and making the donation to the Alliance.
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Brooklyn Person May 23, 2012, 15:07:55
Brooklyn person May 23, 2012, 13:40:34
Befuddled May 23, 2012, 13:44:16
KB May 23, 2012, 13:57:53
TCinNYC May 23, 2012, 14:29:39
Brooklyn Person May 23, 2012, 14:32:55
Brooklyn Person May 23, 2012, 14:34:54
John O'Marra May 23, 2012, 15:00:48
Melissa May 23, 2012, 15:41:46
Brooklyn person May 23, 2012, 16:00:29
brooklyn Person May 23, 2012, 16:54:16
m May 23, 2012, 17:20:36
boogie May 23, 2012, 19:15:41
Beffudled May 23, 2012, 20:22:39
GooGaaGa May 23, 2012, 21:09:01
KB May 24, 2012, 11:56:04
Befuddled May 24, 2012, 17:24:43
KB May 25, 2012, 12:28:31
Befuddled May 25, 2012, 19:49:33
KB May 29, 2012, 13:37:49